Support and Help Center for ApplyWise

1. Contact Support

If you have any questions, experience a bug, or need assistance with your account (including requests for data deletion), please reach out to us directly.

• Email: [Your Support Email Address, e.g., support@applywise.com]
• Response Time: We aim to respond to all support requests within 24-48 hours.

2. Frequently Asked Questions (FAQ)

Q: Where is my Master CV stored?

Your Master CV is securely stored in our encrypted database and is only accessible through your authenticated user profile (`/profile`).

Q: Why did the AI fail to analyze my job?

Intermittent issues often occur due to rate limits or temporary service unavailability with the external AI provider. Please try clicking "Analyze & Tailor CV" again after 30 seconds. Our system includes built-in retry logic to overcome transient failures.

Q: How do I manage my job applications?

Log in to your dashboard at `/dashboard`. You can drag, update, and view details for all saved applications on your private Kanban board.

Q: I cannot log in with Google. What should I do?

Ensure your browser is not blocking third-party cookies or pop-ups, as these are sometimes required by the Google sign-in process.

3. Technical Requirements

The ApplyWise web application and Chrome extension require a modern web browser (Chrome, Firefox, Edge, Safari) and JavaScript to be enabled.